Order Confirmation

Once an order is placed, please allow 1-2 business days to receive your order confirmation via email at store.us@hollyland.com. The order confirmation will include your order summary and the order confirmation number. Please allow 2 business days for your order to be shipped. 

Order Tracking

Once your order ships, a shipment notification will be sent to you via email with the order tracking information. The email will originate from store.us@hollyland.com.

Change of Shipping Address or Order Cancellation

Once an order has been created, it cannot be changed. If you need to cancel the order or request a shipping address change, please immediately contact us via email: store.us@hollyland.com.  

Unsuccessful Delivery

Hollyland cannot be responsible for any order entered with incorrect address information. In the event that an order is delivered to an incorrect address, we cannot be held responsible for a refund or to replace an order entered with an incorrect address.

Hollyland store ships to the United States, Canada and more countries in the future. If you can't purchase on this site at the moment, please visit "where to buy" section on www.hollhyland.com to find other authorized online stores all over the world or retailers at your location.